Sr. Implementation Manager (SFDC & CRM)
New
J
JobgetherTechnology
United StatesFull-TimeSenior
Salary$135,000 – $175,000
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementAgileETLSalesforceSCRUMCRMChange Management
Requirements
- 7+ years of experience in CRM implementation, Salesforce administration, and project management.
- Proven experience managing end-to-end Salesforce implementations in enterprise or high-growth environments.
- Salesforce Administrator certification required.
- Strong understanding of Salesforce configuration, data modeling, integrations, workflows, and CRM architecture.
- Experience managing cross-functional projects involving multiple stakeholders and competing priorities.
- Strong analytical and problem-solving abilities with the capability to translate business requirements into technical specifications.
- Excellent communication, facilitation, and presentation skills, including experience working with executive-level stakeholders.
- Ability to travel approximately 10% as needed.
Responsibilities
- Lead full lifecycle Salesforce implementations, including requirements gathering, solution design, configuration, testing, deployment, and post-launch support.
- Configure and optimize Salesforce features including objects, workflows, validation rules, page layouts, reports, dashboards, and integrations.
- Partner with Salesforce administrators, developers, and technical teams to deliver scalable solutions aligned with platform best practices.
- Manage CRM strategy, roadmap development, system enhancements, migrations, consolidations, and governance frameworks.
- Improve CRM adoption, data quality, user experience, and operational efficiency across business functions.
- Lead complex implementation projects using structured methodologies such as Agile, Scrum, or Waterfall.
- Facilitate workshops, requirements sessions, design reviews, and user acceptance testing with stakeholders across Sales, Marketing, Operations, and Customer Experience teams.
- Manage external implementation partners, vendors, project risks, timelines, and delivery expectations.
- Drive change management initiatives, training programs, and adoption strategies to ensure successful business transformation.
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