Training and Enablement Specialist
New
M
MitratechEnterprise SaaS
Remote USFull-TimeMiddle
SalaryAnticipated Pay Range: $XXXX – $XXXX Annually USD. Total compensation includes US employee benefits and annual bonus eligibility.
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Job Details
- Experience
- 2+ years of experience in training, instructional design, customer success, or a related role
- Required Skills
- SalesforceMicrosoft Office SuiteSaaS
Requirements
- 2+ years of experience in training, instructional design, customer success, or a related role
- Demonstrated ability to design and deliver effective training programs to diverse audiences
- Proficient oral communication and presentation skills; comfortable presenting to large virtual audiences
- Experience with Zoom Webinars or similar virtual training platforms
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Strong organizational and time management skills; ability to manage multiple projects simultaneously
- Self-starter who can work independently in a remote environment with minimal supervision
- Data literacy — comfortable pulling, reading, and acting on training metrics and engagement data
- Bachelor's degree OR equivalent combination of education and experience
Responsibilities
- Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments
- Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences
- Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns
- Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support
- Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps
- Make data-informed recommendations to leadership on new content development, content updates, and process improvements
- Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities
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