Senior Product Manager, AI Receptionist
New
B
BoulevardSaaS, Self-care
Remote - USAFull-TimeSenior
SalaryFor candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000 per year.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5–8 years
- Required Skills
- Data AnalysisProduct ManagementLLM
Requirements
- 5–8 years in product management with experience in B2B2C or both B2C and B2B environments.
- Experience shipping AI-powered products, including shaping AI behavior and designing for fallback scenarios.
- LLM fluency with enough hands-on familiarity to partner credibly with engineering.
- AI-native in daily practice, including using tools like Claude and running side projects.
- Strong voice-of-customer instincts with experience building for users skeptical of automation.
- Data fluency with comfort in defining metrics, pulling analysis, and building business cases for roadmap bets.
- Cross-functional leadership skills to influence engineering, design, and data teams.
- Clear communication skills to translate complex AI decisions for stakeholders and leadership.
Responsibilities
- Own the vision, roadmap, and success criteria for the AI Receptionist suite.
- Define how AI manages 1:1 client interactions across voice and text, including autonomous handling and hand-offs to staff.
- Develop strategies for conversation continuity, fallback behaviors, and maintaining a coherent client experience.
- Own business outcomes such as revenue, adoption, retention, and metrics like autonomous resolution rates and CSAT.
- Collaborate on pricing strategy and connect product performance to business impact.
- Represent the customer by understanding their specific needs and concerns regarding automation in communication.
View Full Description & ApplyYou'll be redirected to the employer's site
