Director, Account Management

New

BuildoutB2B SaaS, CRE

Remote role open across most of the USFull-TimeDirector

Salary$110,000 - $125,000 base salary with $180,000 - $200,000 OTE

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Job Details

Experience: 4+ years of sales and/or account management experience; 2+ years of experience managing Account Managers or similar post-sale customer-facing roles
Required Skills: NegotiationAccount ManagementRelationship managementCRM

4+ years of sales and/or account management experience in a quota-carrying capacity.
2+ years of experience managing Account Managers or similar post-sale customer-facing roles.
Hands-on and deep understanding of B2B SaaS deal flows.
Proven experience with relationship building and pricing mechanisms.
Strong ability to drive results and meet revenue or account growth targets.
Expertise in account planning, discovery, ROI demonstration, and negotiation.
Demonstrated proficiency in pipeline management and forecasting.
Ability to travel for onsite QBRs, renewal conversations, and industry events.
Excellent time and priority management skills.

Develop and execute Small/Mid-Market Account Management strategy with the VP of Customer Experience.
Build and implement a foundational enablement plan covering save strategies, ROI demonstration, and proactive insights.
Collaborate with cross-functional leaders to solidify swim lanes and ensure seamless customer communication.
Deliver clear, data-driven reporting to leadership on team performance and retention health.
Set standards for methodical relationship ownership, including account planning, meeting preparation, and closing.
Establish and manage clear retention and account growth KPIs using a daily dashboard.
Maintain high-quality CRM hygiene and conduct regular pipeline reviews and deal coaching.
Hire, coach, and manage a team to ensure optimal coverage and revenue results.

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