Nurse Manager
New
C
Call 4 HealthTelehealth
FloridaFull-TimeManager
SalaryCompetitive salary and performance-based incentives.
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Job Details
- Experience
- Minimum of 5 years of Triage experience with at least 2 years in a leadership/managerial role.
- Required Skills
- HIPAA
Requirements
- Bachelor’s Degree in Nursing (BSN) required; Master’s in Healthcare Administration (MHA) or Nursing (MSN) preferred.
- Active Registered Nurse (RN) license.
- Minimum of 5 years of Triage experience.
- At least 2 years in a leadership/managerial role.
- Proficiency in call center technology, electronic medical records (EMRs), and telehealth platforms.
- Strong knowledge of healthcare regulations and HIPAA compliance.
- Ability to work remotely in a HIPAA-compliant workspace.
- Ability to house company equipment and access broadband Internet.
Responsibilities
- Oversee the daily operations of the medical call center, ensuring efficient workflow and adherence to company policies.
- Develop and implement operational strategies to improve service quality and patient and client satisfaction.
- Monitor key performance indicators (KPIs) and ensure the team meets service level agreements (SLAs).
- Lead, mentor, and supervise a team of nurses and support staff.
- Conduct staff training and professional development programs to enhance clinical and communication skills.
- Manage staffing schedules to meet call center demands.
- Maintain compliance with HIPAA, state, and federal healthcare regulations.
- Act as a liaison between the call center, clients, and external stakeholders.
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