IT Support Specialist

New

Drug HunterBiotech and pharmaceutical

Portland, Oregon, United StatesFull-TimeEntry

SalaryCompetitive salary, variable compensation, and equity

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Job Details

Ability to learn new technical skills quickly with strong aptitude.
Interest in IT support and patience for assisting users with varying technical comfort levels.
Ability to take direction well while also working through projects independently with light supervision.
Basic familiarity with macOS and Windows environments.
Basic grasp of user account and access management.
Comfort with or ability to learn Google Workspace administration.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Experience with device management tools like JAMF is a plus.
Relevant coursework, certifications such as CompTIA A+, or a degree are welcomed but not strictly required.

Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance.
Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support.
Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on.
Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding.
Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.

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