IT Internal Support Specialist - Junior
New
P
Plata CardInformation Technology
WorldwideFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- B1 or higher English
- Experience
- 2+ years
- Required Skills
- Google Workspace
Requirements
- 2+ years of experience as an IT Support or Service Desk Specialist.
- Understanding of Incident, Request, and Access Management principles.
- Proficiency in diagnosing and troubleshooting hardware and software issues.
- Experience working with ticketing systems such as Jira Service Management, Zendesk, or Freshservice.
- Proficiency in managing Active Directory, Google Workspace, and Microsoft 365.
- Experience working with MDM systems like Intune, JAMF, or Apple Business Manager.
- Strong communication, customer orientation, and stress resilience.
- B1 or higher English level for international team collaboration.
Responsibilities
- Handle and resolve daily tickets in Jira Service Management.
- Provide technical support to company employees via Service Desk and direct requests in Slack.
- Conduct employee onboarding and offboarding, including account provisioning and equipment setup.
- Manage access to corporate systems such as Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, and Zoom.
- Maintain and update the internal knowledge base and standard procedures.
- Monitor the technical condition of equipment and office hubs.
- Participate in strategic IT tasks and process improvement projects.
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