Application Support Specialist - Weekend Nights
New
J
JobgetherHealthcare Technology
Fully remote position within the United States., 7 PM to 7 AM ESTFull-TimeMiddle
Salary$30.00–$36.00 per hour, plus equity and benefits.
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Job Details
- Experience
- Minimum of 3 years
- Required Skills
- Google WorkspaceZendesk
Requirements
- Minimum of 3 years of Level I or higher technical troubleshooting experience in a customer care or service desk environment.
- Experience working in healthcare environments and troubleshooting with medical professionals.
- Experience within radiology, PACS administration, or PACS analysis.
- Familiarity with radiology workflows and standards including DICOM, HL7, and MWL.
- Proficiency with Zendesk and Google Workspace.
- Ability to explain technical concepts clearly to clinicians.
- Strong analytical and problem-solving skills for root cause identification.
- Willingness to work weekend, overnight, and rotating shifts, specifically 7 PM to 7 AM EST.
- Awareness of data security and confidentiality in healthcare.
Responsibilities
- Proactively monitor client sites and systems to identify potential problems.
- Investigate and resolve support requests according to SOPs and SLAs.
- Document incidents, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to internal channels for rapid resolution.
- Collaborate with engineering and product teams to diagnose and implement solutions for clinical software.
- Support healthcare professionals with technical workflows and onboarding.
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