Application Support Specialist - Weekend Days
New
J
JobgetherHealthcare Technology
United States, 7 AM–7 PM ESTFull-TimeMiddle
Salary$30.00–$36.00 per hour
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Job Details
- Experience
- 3 years of experience
- Required Skills
- Google WorkspaceZendesk
Requirements
- Minimum 3 years of experience in Level I or higher technical troubleshooting in a support center environment.
- Experience in customer care or call center environments, ideally within healthcare or clinical technology.
- Direct experience supporting or onboarding clinicians on clinical applications.
- Ability to troubleshoot technical issues while communicating effectively with medical professionals.
- PACS Administrator or PACS Analyst experience is preferred.
- Basic familiarity with DICOM, HL7, and Modality Worklist (MWL) standards.
- Familiarity with general radiology workflows.
- Experience with Zendesk, G Suite, or comparable support and productivity platforms.
- Strong analytical and problem-solving skills to prioritize incidents under time-sensitive conditions.
- Excellent written and verbal communication skills.
- Adaptability and comfort working in a fast-moving or startup environment.
- Willingness to work a rotating schedule, including weekends and overnight shifts.
Responsibilities
- Proactively respond to client issues, monitor client environments, and identify potential problems before they impact users.
- Resolve support requests efficiently in accordance with established Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Investigate, troubleshoot, and resolve application, network, and software-related issues.
- Document incidents, troubleshooting steps, and resolutions accurately and comprehensively within the ticketing system.
- Escalate unresolved or complex issues through the appropriate internal channels.
- Follow monitoring, alerting, security, and data-protection procedures.
- Analyze network performance metrics and identify opportunities to improve reliability.
- Collaborate closely with engineering and product development teams.
- Contribute to and continuously improve knowledge-base articles, runbooks, and support processes.
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