IT Support Specialist
New
D
DomainToolsInformation Technology
Seattle, Washington, United StatesFull-TimeMiddle
Salary$65,000–$75,000 base salary, plus a 10% annual performance bonus.
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Job Details
- Experience
- At least 2 years experience working in end user IT support
- Required Skills
- JiraLinuxConfluenceGoogle Workspace
Requirements
- At least 2 years of experience working in end user IT support.
- Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop.
- Experience with audio/video system support.
- Excellent written and verbal communication skills.
- Proficiency in writing end user documentation for technical and non-technical audiences.
- Willingness to solve both familiar and unfamiliar technical problems.
- Commitment to continuous team improvement.
- Familiarity with Jira and Confluence (preferred).
- Familiarity with device management tools like Automox or Jamf (preferred).
- Familiarity with Google Workspace administration (preferred).
- Familiarity with Identity and Access Management concepts like SAML, OATH, and OIDC (preferred).
Responsibilities
- Provide end user support for technology related issues, tracking support tickets in Jira.
- Provision employee laptops using manual and automated processes and mobile device management software.
- Manage the full account lifecycle process from creation to decommissioning, group management, and assignment of applications.
- Provide user support and training on core business tools like email, chat, and wikis.
- Manage inventory, ordering, and shipping of technology supplies while ensuring assets are tracked.
- Develop and deliver training to help employees adopt new technologies.
- Educate users on security and secure computing practices.
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