- Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
- Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance.
- Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
- Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support.
- Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on.
- Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding.
- Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.
Google Workspace