HVAC Technical Specialist
J
JobgetherHVAC and Building Systems
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years of HVAC industry experience
- Required Skills
- Microsoft OfficeTechnical support
Requirements
- Minimum of 5 years of HVAC industry experience with strong knowledge of installation, service, troubleshooting, and commissioning.
- Proven experience providing technical support, field service, or application assistance to industry professionals.
- Strong understanding of HVAC systems, controls, indoor air quality products, refrigeration, condensate management, and electrical systems.
- Ability to interpret complex technical information and analyze real-world field problems.
- Experience using CRM platforms, knowledge management systems, and remote support tools.
- Proficiency with Microsoft Office applications and modern business technologies.
- Strong verbal and written communication skills for technical and non-technical audiences.
- Excellent organizational skills with the ability to manage multiple time-sensitive priorities.
- High school diploma or equivalent.
- Associate or bachelor’s degree in engineering, HVAC, or construction management (preferred).
- NATE, EPA, ICC, Master Electrician, or Master Plumber certifications (preferred).
- Experience with building automation, energy management, or AI-powered support tools (preferred).
Responsibilities
- Provide expert technical support for HVAC, plumbing, electrical, load management, and related products through phone, email, chat, video, and CRM platforms.
- Diagnose complex product, installation, commissioning, and performance issues while maintaining ownership through resolution.
- Support contractors, distributors, service technicians, and engineers with system-level troubleshooting and application recommendations.
- Analyze field conditions and installation practices to identify root causes and recommend corrective actions.
- Manage technical inquiries, warranty concerns, and complaints while ensuring proper documentation.
- Develop and deliver technical training sessions, webinars, and product education programs.
- Contribute to technical documentation, troubleshooting guides, FAQs, and knowledge bases.
- Collaborate with sales and product teams to support technical selling, demonstrations, and application reviews.
- Monitor support trends and customer feedback to provide actionable insights to engineering and quality teams.
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