Director, Quality Monitoring
New
J
JobgetherBehavioral Health
United StatesFull-TimeDirector
Salary92,800 - 150,000 USD per year
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Job Details
- Experience
- 5–10 years
- Required Skills
- Data AnalysisComplianceReportingQuality AssuranceStakeholder management
Requirements
- Bachelor's degree required; Master's degree preferred in Healthcare, Public Health, Social Sciences, or a related discipline.
- 5–10 years of leadership experience in quality improvement, quality assurance, compliance, or performance management environments.
- Strong background in data analysis, reporting, and translating complex information into strategic recommendations and process improvements.
- Experience within behavioral health, mental health, crisis intervention, nonprofit organizations, or related human services environments is highly valued.
- Demonstrated knowledge of local, state, and federal regulatory requirements and quality improvement methodologies.
- Excellent communication, presentation, and stakeholder management skills, with experience engaging senior leaders, policymakers, and external partners.
- Experience developing policies, procedures, performance reports, and continuous improvement frameworks.
- Strong leadership capabilities with a collaborative, agile, and service-oriented mindset.
- Lean or Six Sigma certification is a plus.
- Comfortable working in dynamic environments with multiple priorities and leading cross-functional initiatives.
Responsibilities
- Lead and oversee quality monitoring and continuous improvement initiatives across multi-channel crisis and support services, ensuring alignment with organizational goals and regulatory requirements.
- Develop and implement performance measurement frameworks, operational audits, and reporting processes to track program effectiveness and identify opportunities for improvement.
- Analyze internal and external data to identify trends, best practices, and areas requiring corrective action, translating findings into actionable recommendations.
- Drive quality enhancement efforts across various service modalities, ensuring consistency, safety, and excellence in service delivery.
- Manage investigations, audits, and compliance reviews while ensuring timely implementation of recommendations and sustainable improvements.
- Collaborate closely with government agencies, network partners, vendors, and internal teams to strengthen service quality and achieve strategic objectives.
- Lead the integration of AI-enabled quality monitoring solutions and support innovation initiatives that enhance efficiency and decision-making.
- Represent the organization in meetings, conferences, and stakeholder engagements while mentoring and developing quality teams and direct reports.
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