Director, Quality Monitoring
New
V
Vibrant Emotional HealthBehavioral Health
United StatesFull-TimeDirector
Salary92,800 - 150,000 USD per year
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Job Details
- Experience
- 5-10 years
- Required Skills
- Data AnalysisQuality Assurance
Requirements
- Bachelor's degree required; Master's degree preferred in Healthcare, Public Health, or Social Sciences.
- Professional clinical licensure (LCSW, LMFT, LMHC, PhD, PsyD) is a plus if applicable.
- 5-10 years of experience in a managerial role with quality improvement/assurance or compliance.
- Experience in the non-profit sector, mental health, suicide prevention, or crisis intervention is a plus.
- Strong data analysis, interpretation, and decision-making skills.
- Excellent document and report writing skills, including policies, procedures, and management reports.
- Experience with public speaking, including media interviews and presentations to senior-level executives and public officials.
- Knowledge of local, state, and federal regulatory guidelines and QI processes.
- Ability to work in an agile environment with multiple overlapping priorities.
- Lean/Six Sigma knowledge or certification is a plus.
Responsibilities
- Direct and organize continuous quality improvement activities for contact center systems through performance monitoring and operational audits.
- Identify programmatic data needs to recognize trends and implement data-driven changes.
- Ensure quality improvement efforts are sustained across all 988 service modalities including voice, chat, text, and videophone.
- Collaborate with internal teams and external stakeholders to ensure programs meet consumer needs.
- Lead the implementation of AI-powered quality improvement processes in alignment with organizational and regulatory requirements.
- Produce regular performance reports and complete quarterly and annual trend reports for the agency QI Work Plan.
- Represent the organization at meetings, conferences, and communications with network centers and SAMHSA.
- Develop and manage direct reports and oversee the development of their staff.
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