Vice President, Field Services
New
V
Verra MobilitySmart Mobility
Location: USAFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 7+ years leading Field Services operations, 7+ years leading Remote Technical Support operations, and 2+ years leading Fleet Management operations.
- Required Skills
- Data analyticsChange Management
Requirements
- BS/BA degree required.
- 7+ years of experience leading Field Services operations.
- 7+ years of experience leading Remote Technical Support (Command Center) operations.
- 2+ years of experience leading Fleet Management operations.
- Experience leading geographically dispersed teams across North America or globally.
- Demonstrated success leading enterprise-wide initiatives at the executive level.
- Strong skills in work direction, motivation, coaching/feedback, and developing staff.
- Exceptional statistical/analytical skills and exemplary problem-solving abilities.
- Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal methodologies.
- Excellent verbal/written communication and presentation skills with a collaborative management style.
Responsibilities
- Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
- Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
- Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
- Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
- Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
- Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
- Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
- Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
- Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
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