Medical Virtual Assistant - Nutrition & Wellness
New
W
Winning AssistantsHealthcare
Philippines, 2:00 PM – 6:00 PM Eastern TimePart-Time
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceGoogle Sheets
Requirements
- Proven experience in healthcare administration, medical office support, or virtual receptionist roles.
- Experience managing inbound/outbound patient calls.
- Experience with lead nurturing and appointment conversion.
- Experience with appointment scheduling, patient onboarding, and intake forms.
- Experience with insurance verification and claims follow-up processes.
- Proficiency with healthcare EMR/EHR systems.
- Strong English verbal and written communication skills.
- Ability to maintain HIPAA compliance and handle sensitive healthcare information.
- Reliable laptop or desktop computer with high-speed internet (min 25 Mbps).
- Availability to attend video meetings with camera on.
- Ability to provide NBI Clearance and/or Local Police Clearance before onboarding.
Responsibilities
- Manage inbound patient calls, website inquiries, and marketing leads.
- Follow up with prospective patients to nurture leads and book appointments.
- Schedule appointments and send reminders to minimize no-shows.
- Onboard new patients into the Calyx Health EMR system.
- Collect patient forms and intake information.
- Verify insurance coverage and document patient details accurately.
- Track claims and follow up with insurance companies regarding denials or status.
- Track dietitian billable units using Google Sheets for payroll purposes.
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