Spa Receptionist & Sales Virtual Assistant
New
W
Winning AssistantsSpa, Wellness
Philippines, Monday: 10:00 AM – 1:00 PM EDT; Wednesday, Thursday & Friday: 9:00 AM – 8:00 PM EDT; Saturday: 9:00 AM – 5:00 PM EDTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- Must be proficient in speaking and writing English very clearly
- Required Skills
- Customer serviceCRM
Requirements
- Previous experience in appointment setting, client care, or customer service.
- Proven sales experience.
- Proficiency in speaking and writing English clearly.
- Experience using CRM or booking software.
- Experience in the spa, beauty, aesthetics, or wellness industry.
- Knowledge of HIPAA compliance or certification.
- Reliable laptop or desktop computer with high-speed internet (min 25 Mbps).
- Quiet, professional workspace with noise-canceling headset and webcam.
- Ability to work full-time according to the specified EDT schedule.
- Willingness to undergo background check (NBI/Local Police Clearance).
Responsibilities
- Answer inbound phone calls and respond to client inquiries promptly and professionally.
- Follow up with new leads through phone calls, text messages, and messaging platforms to secure bookings.
- Schedule, confirm, reschedule, and manage client appointments using CRM software.
- Upsell services, packages, and membership benefits to prospective and existing clients.
- Manage cancellations and no-shows according to clinic policies, including collecting fees.
- Respond to social media inquiries and manage administrative office tasks.
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