E-commerce Virtual Assistant
O
Outsourcing Staffing AdvantageE-commerce
Santo Domingo, Distrito Nacional, Dominican Republic. Philippines. South Africa. Colombia. Lebanon. India, Eastern Time (ET) business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills; C1 level or higher (written and verbal) with a slight to neutral accent.
- Experience
- 2+ years
- Required Skills
- ShopifyMicrosoft ExcelCustomer serviceSEOGoogle Sheets
Requirements
- 2+ years of experience in e-commerce, marketplace management, or a related role.
- Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar.
- Customer service experience with strong problem-solving skills.
- Proficiency with Microsoft Excel or Google Sheets.
- Strong attention to detail and organizational skills.
- Excellent written and verbal English communication skills (C1 level or higher).
- Ability to manage multiple priorities in a fast-paced remote environment.
- Reliable internet connection and a dedicated home office setup.
- Availability to work during Eastern Time (ET) business hours.
- Experience with inventory management software such as Cin7, Zoho Inventory, Fishbowl, or similar (preferred).
- Experience with product research tools such as Helium 10, Jungle Scout, Keepa, or similar (preferred).
Responsibilities
- Create, update, and optimize product listings across e-commerce platforms.
- Process customer orders and monitor order fulfillment.
- Respond to customer inquiries via email, chat, or marketplace messaging systems.
- Maintain accurate inventory levels and update product availability.
- Conduct product and competitor research to identify new opportunities.
- Process returns, exchanges, refunds, and customer claims.
- Generate sales, inventory, and performance reports.
- Monitor product pricing and marketplace compliance.
- Coordinate with suppliers, fulfillment centers, and internal teams as needed.
- Ensure accurate product information, images, and descriptions are maintained across all platforms.
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