Account Manager
New
E
EverDrivenTransportation
This is a remote role, but this account manager will service the Indianapolis territory and must live within that area., Standard business hoursFull-TimeMiddle
Salary$60,000.00-$70,000.00/yr based on experience plus bonus potential
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Job Details
- Languages
- Spanish
- Required Skills
- Microsoft ExcelCustomer serviceAccount Management
Requirements
- Minimum education of a bachelor's degree or equivalent experience.
- Strong professional communication and customer service skills.
- Ability to work effectively with diverse groups of customers and service providers.
- Strong organizational skills with the ability to set priorities and multitask.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Valid driver’s license with a good driving record.
- Ability to travel daily as required.
- Experience in transportation and/or operations is a plus.
- Fluent in Spanish is a plus.
Responsibilities
- Collaborate with departments, providers, school districts, and parents to ensure safe and timely transport of students.
- Execute programs to improve service quality and productivity while reducing costs.
- Manage daily service of accounts, including recruiting, vetting, and credentialing service providers.
- Oversee Field Operations including new client start-ups, client retention, and account growth.
- Liaise between the company and clients to provide guidance, direction, and feedback.
- Monitor local transportation performance against contract specifications.
- Maintain regulatory and client policy compliance, including HIPAA requirements for ePHI.
- Develop communication channels with contractors, community officials, and agency staff.
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