Host Success (Trust and Safety) Associate
New
P
PeerspaceOnline marketplace
United States, availability during standard US business hours requiredContractMiddle
Salary4,500 USD per month
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Job Details
- Languages
- Native-level English, written and spoken
- Experience
- 1 to 3 years in host or customer operations, marketplace operations, account management, trust and safety, disputes, or another judgment-heavy role
- Required Skills
- SQLData AnalysisWritten communicationAccount ManagementZendesk
Requirements
- 1 to 3 years in host or customer operations, marketplace operations, account management, trust and safety, disputes, or a judgment-heavy role.
- Strong analytical reasoning skills.
- Comfort working with data, dashboards, and account metrics.
- Sharp attention to detail.
- Ability to work quickly through high volumes without sacrificing quality.
- Clear, professional written communication skills.
- Sound judgment in ambiguous situations.
- Ability to remain steady and professional under pressure when dealing with difficult hosts.
- Native-level English, written and spoken.
- Availability during standard US business hours.
- Experience in a two-sided marketplace (strongly preferred).
- Familiarity with ticketing tools like Zendesk or internal queues (strongly preferred).
- Basic SQL or comfort querying data (nice to have).
Responsibilities
- Review host accounts and activity to monitor compliance.
- Apply platform policies and playbooks to determine appropriate actions.
- Document reasoning for decisions to ensure accountability.
- Maintain high-quality standards and platform trustworthiness.
- Work efficiently through daily queues of accounts and interactions.
- Communicate clearly and professionally with hosts regarding account status.
- Identify patterns, process gaps, and improvements based on review findings.
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