Associate Customer Success Manager
New
Q
QGendaHealthcare Software
Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- Bachelor’s degree.
- 1-2 years of pre-sales customer/account management or post-sales customer relationship management.
- Proven ability to interact across organizations to ensure outstanding service.
- Adept at moving quickly between low-level execution and high-level strategic thinking.
- Ability to independently organize work, set priorities, and meet critical time deadlines.
- Ability to travel for customer meetings, conferences, and industry events.
- Experience with Customer Success Platforms (e.g., PlanHat) preferred.
- Success COACHING CCSM Level 1 and Level 2 certifications preferred.
- Experience or exposure to the healthcare market and IT ecosystem preferred.
Responsibilities
- Oversee the client lifecycle and proactively drive adoption of QGenda to ensure ongoing customer satisfaction and retention.
- Work cross-functionally with Technical Account Managers, Professional Services, and Support to ensure customer requirements are correctly scoped and delivered.
- Build trust and strengthen long-term relationships with key influencers and executive stakeholders.
- Design and execute programs to expand QGenda adoption and value, including training, enablement, and internal marketing initiatives.
- Monitor at-risk customers, prioritize outreach based on usage data, and manage escalations to resolution.
- Prepare and deliver recurring business reviews assessing overall relationship health and business value realized.
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