Customer Success Manager

New

AmplifyEducation Technology

Remote - United StatesFull-TimeMiddle

Salary$80K - $90K; $80K – $90K • Offers Bonus

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Job Details

Experience: 2+ years of experience in Account Management or Customer Success.
Required Skills: Project ManagementData AnalysisSalesforceAccount ManagementCustomer SuccessGoogle Workspace

Bachelor’s Degree or related work experience.
2+ years of experience in Account Management or Customer Success.
Strong project management skills with the ability to manage multiple projects in a fast-paced environment.
Proven track record in handling customer escalations and fostering positive resolutions.
Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
Strong strategic thinking and the ability to drive results independently.
Resourcefulness and independent problem-solving ability.
Experience in education, school/district leadership, or educational publishing/technology (preferred).
Background in Elementary Literacy and/or STEM (preferred).
Experience with Salesforce, Gainsight, and Google Suite (preferred).

Own the entire customer journey for a defined book of business from launch through post-sale.
Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention.
Act as a consultant and coach to district leaders to define and measure the realization of curriculum objectives.
Execute project plans for implementations ranging from standard launches to complex, multi-stream district deployments.
Proactively identify risks and launch blockers to implement solutions or workarounds.
Review and analyze account data to identify usage trends and inform curriculum strategy.
Develop a deep understanding of customer contracts to ensure compliance and identify upsell opportunities.

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