Technical Customer Success Manager

New

MotorqB2B SaaS, Automotive

Central/East USA, Central/East USAFull-TimeMiddle

Salary not disclosed

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Job Details

Experience managing enterprise customer relationships at a B2B SaaS company in a technical, customer-facing capacity
Comfortable navigating diverse communication styles across international time zones and distributed teams
Familiarity working alongside software developers and other technical roles
Understanding of API requests and SQL querying in Snowflake or similar platforms
Relationship builder capable of earning trust with leadership teams
Self-driven, accountable, and capable of managing projects independently
Deeply customer-focused with a creative approach to problem-solving
Analytically curious with the ability to surface insights from data
Adaptable and effective in a fast-paced, shifting environment
Collaborative spirit within a distributed team

Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI
Lead technical onboarding and integration projects, including discovery, solution evaluation, and implementation planning
Maintain ongoing relationships with enterprise customers, managing open items, timelines, and product/technical updates
Identify expansion opportunities with Sales and develop strategies to increase product adoption and deepen customer use cases
Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product growth and adoption
Build and maintain customer-specific technical documentation and release communications
Develop and lead cross-functional initiatives that improve Motorq's ability to serve enterprise customers at scale
Develop deep Motorq product expertise to support retention planning and long-term customer success strategies

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