Renewals Manager, AMER
New
J
JobgetherSaaS, Enterprise Software
Based in India, collaborating across different time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- SalesforceMicrosoft ExcelNegotiationAccount Management
Requirements
- 8+ years of experience in SaaS renewals, account management, customer success, sales, or related commercial roles.
- Proven experience managing customer portfolios, renewal cycles, negotiations, and commercial agreements.
- Strong customer-first mindset with the ability to build trusted relationships.
- Excellent understanding of SaaS commercial processes, including pricing, deal structures, and contracting.
- Strong negotiation skills with the ability to influence stakeholders.
- Solid understanding of legal and contractual principles related to software agreements.
- Ability to quickly understand complex products and customer needs to create effective renewal strategies.
- Strong organizational skills to prioritize tasks and manage deadlines.
- Experience working with CRM platforms such as Salesforce.
- Proficiency with business applications including Excel and Word.
- Ability to work independently in a remote, globally distributed environment.
- Bachelor's degree in business, finance, technology, or a related field preferred.
Responsibilities
- Manage a portfolio of customer renewals, ensuring timely execution of renewal processes, contract completion, and revenue retention objectives.
- Partner directly with customers through virtual meetings, email, phone, and other communication channels to guide them throughout the renewal cycle.
- Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience, particularly for opportunities involving expansions or additional solutions.
- Lead renewal negotiations, resolving commercial challenges and aligning customer needs with business objectives.
- Support customer transitions from legacy offerings to newer solutions by analyzing customer environments and developing strategic conversion approaches.
- Respond to customer and internal stakeholder questions related to contracts, renewal processes, pricing, and commercial topics.
- Review and interpret contract terms, partnering with finance, legal, and deal support teams to ensure accurate agreements and policy compliance.
- Prepare and process standard and complex renewal quotes, automated renewal notifications, and customer orders using CRM systems.
- Maintain accurate renewal forecasts and provide visibility into upcoming opportunities through reliable pipeline management.
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