School Operations Sr Manager
New
J
JobgetherEducation Technology
Based in the United StatesFull-TimeManager
SalaryCompetitive salary range of approximately $74,645 to $91,000
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementMicrosoft OfficeTeam managementStakeholder managementCustomer support
Requirements
- 7+ years of experience in customer support, service desk, IT support, operations, or a related leadership role.
- Demonstrated experience managing and developing teams while driving performance and service quality.
- Strong analytical, problem-solving, and decision-making skills with the ability to identify trends and recommend solutions.
- Excellent communication, presentation, and stakeholder management abilities.
- Experience using support platforms, reporting tools, dashboards, and operational data to improve performance.
- Proficiency with Microsoft Office tools, including Outlook, Word, Excel, PowerPoint, and Copilot.
- Ability to operate effectively in a remote work environment and collaborate with distributed teams.
- Experience in project management, information technology, or education technology environments is preferred.
- Bachelor’s degree and prior leadership experience are desirable.
- Ability to travel approximately 15% of the time.
- Successfully complete required background checks.
Responsibilities
- Lead, coach, and develop a team of customer support professionals responsible for assisting school staff with product and technology-related issues.
- Establish service excellence standards and drive improvements in support processes, communication, and issue resolution.
- Partner with IT, Product, and Operations leaders to prioritize challenges, communicate impacts, and advocate for school team needs.
- Monitor service performance through dashboards, reporting tools, and operational metrics to identify trends and improvement opportunities.
- Provide leadership teams with issue analysis, root cause insights, and recommendations to improve operational effectiveness.
- Develop and implement initiatives focused on innovation, stakeholder satisfaction, and enhanced support experiences.
- Manage team performance, including hiring, onboarding, coaching, assigning work, and supporting professional development.
- Build strong relationships across departments to ensure alignment and effective resolution of complex operational challenges.
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