Lifecycle Operations Associate
New
J
JobgetherDigital Health
Based in United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- Data AnalysisMicrosoft ExcelCRMGoogle Sheets
Requirements
- 1–3 years of experience in lifecycle operations, growth operations, CRM, customer operations, or a related field.
- Hands-on experience with tools such as Front, Google Sheets/Excel, Zapier, Customer.io, or similar automation platforms.
- Strong written communication skills with the ability to adapt messaging for different audiences.
- Experience managing operational workflows from planning through execution.
- Ability to analyze performance data and identify opportunities for improvement.
- Comfortable working across teams including growth, marketing, operations, and support.
- Strong attention to detail, organization, and ownership of assigned processes.
Responsibilities
- Create and execute recurring lifecycle marketing campaigns, including outbound email communications and engagement initiatives.
- Manage daily SMS outreach workflows using CRM, analytics, and automation tools to engage warm leads.
- Monitor inbound patient conversations, provide timely responses, and escalate issues when needed.
- Track key lifecycle metrics such as response rates, conversions, opt-outs, and campaign performance.
- Maintain accurate and compliant data records while improving operational processes and workflows.
- Collaborate with cross-functional teams to test messaging, cadence strategies, and lifecycle improvements.
- Support the development of scalable engagement systems that improve user experience and operational efficiency.
View Full Description & ApplyYou'll be redirected to the employer's site
