ADAS Customer Support Technician
New
J
JobgetherAutomotive Technology
Based in United StatesFull-TimeEntry
Salary24 - 30 USD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- Customer serviceMicrosoft OfficeTroubleshootingTechnical supportGoogle Workspace
Requirements
- High school diploma or GED required.
- 1–3 years of experience working in a technical field, technical support environment, or similar customer-facing role.
- Automotive experience, automotive education, or knowledge of vehicle repair processes is preferred.
- Strong computer skills, including proficiency with Microsoft or Google productivity tools.
- Ability to read, understand, and apply OEM service information and technical procedures.
- Strong troubleshooting and problem-solving capabilities.
- Excellent verbal and written communication skills with the ability to interact professionally with customers.
- Ability to manage multiple tasks while maintaining accuracy and efficiency.
- Strong customer service mindset and commitment to delivering a positive support experience.
- Ability to work effectively in a remote environment and collaborate with distributed teams.
- Must be able to communicate clearly by telephone, including in environments where multiple conversations may occur.
Responsibilities
- Perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations through telephone and online support channels.
- Guide collision repair professionals through technical procedures to ensure successful vehicle calibration and safety compliance.
- Access manufacturer service information and OEM software tools to complete required procedures accurately.
- Document completed work, maintain accurate service records, and generate related invoices.
- Troubleshoot technical issues and provide effective solutions during remote support sessions.
- Communicate clearly with customers and internal teams regarding service status, technical requirements, and next steps.
- Collaborate with technical support colleagues and team leaders to share best practices, improve processes, and support ongoing learning.
- Participate in training opportunities to expand technical knowledge and career development.
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