Account Manager / Customer Success
New
V
VetcoveVeterinary Software
100% remote within the USAFull-TimeMiddle
Salary$70,000/year - $110,000/year + bonus + equity + benefits
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelMicrosoft OfficePresentation skillsAccount ManagementCustomer SuccessPowerPoint
Requirements
- 4+ years of experience in account management.
- Bachelor's degree.
- Exceptional verbal, written, and presentation skills.
- Comfortable interfacing with senior leadership contacts.
- Excellent time and process management skills.
- Experience developing client-facing reports with actionable insights.
- Experience developing and presenting data analyses and business reviews.
- Strong proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Willingness to travel for client-facing events.
- Passionate about working in a fast-paced, high-growth startup environment.
Responsibilities
- Serve as the primary point of contact and long-term strategic advisor for clients.
- Draft meeting agendas, host weekly syncs, and manage action items for key accounts.
- Collaborate cross-functionally to communicate product initiatives to clients.
- Project manage catalog updates, marketing campaigns, and ad hoc reporting requests.
- Analyze account performance and create presentations for stakeholders.
- Partner with product and engineering teams on feedback, bug tracking, and resolutions.
- Coordinate with onboarding and implementation teams for new acquisition clinics.
- Build long-term relationships with corporate clients to drive platform loyalty.
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