Digital Customer Success Manager
New
A
Abnormal AISoftware
Remote - USAFull-TimeMiddle
Salary$95,200 — $112,000 USD
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementDigital MarketingCRMCustomer SuccessSaaS
Requirements
- 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles
- Proven ability to drive adoption, retention, and growth through digital strategies
- Strong analytical skills with experience interpreting customer health and usage data
- Excellent written and verbal communication skills for both digital and live customer interactions
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
- Knowledge of SaaS customer lifecycle stages and strategies for digital engagement
Responsibilities
- Manage a portfolio of 500–600 customers through digital-first engagement strategies
- Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages
- Monitor customer health and usage data to identify risks and take proactive actions
- Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
- Partner with Renewal Managers on retention strategies for at-risk accounts
- Surface insights and adoption trends to inform product roadmap, content, and digital programs
- Contribute to playbooks, automation models, and scalable best practices for digital success
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