Customer Solutions Engineer
F
FivetranData infrastructure
AMER-East region, Texas, and PhiladelphiaFull-TimeMiddle
Salary$80,489 — $96,590.50 USD
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Job Details
- Required Skills
- SQLRESTful APIsJSONSaaSZendeskdbtDatadog
Requirements
- Demonstrated expertise in coding languages, SQL, and APIs.
- Understanding of network requests.
- Exceptional written and verbal communication skills.
- A strong technical foundation, especially within a SaaS support environment.
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
- Experience building documentation or technical how-to guides using a variety of media.
- Ability to use conversational AI systems to support researching, authoring, and reviewing content.
Responsibilities
- Support customers through diverse channels—tickets, email, and video—managing a range of issues from simple queries to intricate technical dilemmas.
- Build and deepen your technical expertise across all facets of the dbt platform.
- Take ownership of customer issues, from initial troubleshooting through to resolution.
- Enhance our documentation, ensuring it's both technically accurate and easy to understand.
- Proactively seek out professional development opportunities.
- Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience.
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation.
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