Senior Support Engineer
New
N
n8nWorkflow orchestration
North AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- DockerNode.jsJavascriptKubernetesRESTful APIsTechnical support
Requirements
- 5+ years of experience in a technical support or customer-facing engineering role.
- Open to participate in a paid on-call rotation for after-hours support.
- Strong understanding of workflow automation, APIs, and integrations.
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
- Good understanding of JavaScript, Node.js, and Docker.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Passion for helping users and improving product usability.
- Experience with Kubernetes (preferred).
Responsibilities
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
- Collaborate with the engineering team to escalate and resolve complex technical challenges.
- Create and maintain documentation, FAQs, and knowledge base articles.
- Identify common issues and work on solutions to improve product reliability and user experience.
- Contribute to the community by answering questions and sharing best practices.
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