Systems Administrator
New
T
ThriveManaged Services
Holland, Michigan, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years in IT support/operations, including MSP or multi-tenant experience
- Required Skills
- SharePointNetworking
Requirements
- 3–5 years in IT support/operations, including MSP or multi-tenant experience.
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365, Intune, and SharePoint.
- Competency in networking including Layer 2/3, VLANs, DHCP/DNS, NAT, and site-to-site VPNs.
- Experience with endpoint security (EDR/AV), backup/DR, and patch management.
- Proficiency with PowerShell scripting and automation.
- Strong incident management, change control, and documentation skills.
- Excellent written and verbal communication and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
- CompTIA Network+/A+, Microsoft Azure/M365 certifications, or ITIL v4 preferred.
Responsibilities
- Perform secondary response and advanced troubleshooting of escalated customer issues.
- Analyze and document unfamiliar client server, workstation, and network environments.
- Set and manage client expectations throughout the troubleshooting process.
- Develop, document, and implement client standards based on best practices.
- Review client environments for security best practices and manage risks.
- Provide escalated support, mentoring, and technical leadership to other engineers.
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