Client Success Director - PBM Partner Lead
New
V
VidaHealth Tech
United StatesFull-TimeDirector
Salary$160,000 - $170,000 a year. Competitive base salary combined with a performance-driven sales incentive plan.
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementBusiness AnalysisAccount ManagementCustomer Success
Requirements
- Bachelor's degree.
- 7+ years of experience in account management, sales, customer success, or other client- and stakeholder-facing roles.
- Experience within health tech or the broader healthcare industry.
- Solid understanding of the healthcare landscape, including major relevant legislation and key industry players.
- Familiarity with healthcare administration processes, particularly health plans and PBMs.
- Strong project management, problem-solving, and written/verbal communication skills.
- Proven ability to build and maintain relationships with leadership, both internally and externally.
- Experience driving operational readiness for implementations, including project management, building consensus, and developing solutions for client/partner customizations.
- Skilled at managing multiple priorities and exercising sound judgment on complex issues.
- Proficient with web and mobile technologies.
- Skilled in presentation, spreadsheet, and project planning/management tools.
Responsibilities
- Develop a deep understanding of health plan and PBM processes as they relate to integrating and implementing Vida's products and services.
- Serve as the face of Vida to clients and partners, ensuring their satisfaction while driving Vida's success throughout the relationship.
- Own the end-to-end client relationship — from planning and launch through ongoing management and renewal.
- Own the end-to-end relationship with assigned Vida PBM partners, including planning, relationship building, developing and executing action plans, and reporting progress and risks to relevant Vida stakeholders.
- Champion Vida's mission and value proposition, using data and storytelling to bring our impact to life for both clients and internal teams.
- Identify and pursue up-sell opportunities.
- Deliver analysis and strategic recommendations to leadership.
- Collaborate cross-functionally with product, design, engineering, analytics, sales, and marketing to advance Vida's goals and drive client success.
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