Customer Success Coordinator
New
H
Hire HangarHealth and Wellness
South Africa - Cape Town, Cuba - Havana, Chile - Santiago, Democratic Republic of the Congo - Kinshasa, Uganda - Kampala, Ghana - Accra, Egypt - Cairo, South Africa - Johannesburg, Haiti - Port-au-Prince, Peru - Lima, Sudan - Omdurman, Dominican Republic - Santo Domingo, Kenya - Nairobi, Nicaragua - Managua, Brazil - São Paulo, Argentina - Buenos Aires, Ethiopia - Addis Ababa, Panama - Panama City, Brazil - Rio de Janeiro, Algeria - Algiers, Mexico - Mexico City, East Coast business hours, ~16:00–24:00 GMTPart-TimeMiddle
Salary800 - 1,300 USD per month
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Job Details
- Required Skills
- Microsoft ExcelCRMCustomer Success
Requirements
- Exceptional written and verbal communication skills for SMS and phone interactions.
- Passion for customer success, guiding clients, and resolving concerns.
- Experience or proficiency in learning new tools, specifically CRMs, telehealth, or scheduling software.
- Familiarity with Excel for setting up tracking sheets or simple data reporting.
- Interest in or familiarity with medical/wellness services such as telehealth, physical therapy, or concierge medicine.
- Ability to maintain a flexible, on-call schedule with rapid responsiveness to inbound leads.
- Available during East Coast business hours, approximately 16:00–24:00 GMT.
- High attention to detail for record-keeping and maintaining privacy standards.
Responsibilities
- Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity.
- Proactively check in on clients to ensure they are satisfied, aware of next steps, and achieving their wellness goals.
- Use open-ended questions during consultations to understand client concerns, goals, and history, providing personalized guidance.
- Manage phone consultations via Calendly for clients requiring real-time discussions.
- Accurately record client interactions and progress notes in CRM and scheduling platforms.
- Support ongoing client engagement by offering resources, scheduling follow-ups, and addressing barriers to success.
- Collaborate with the team to refine onboarding and retention processes based on feedback.
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