Digital Patient Success Coordinator
New
H
Hire HangarTelehealth
Algeria, Argentina, Brazil, Chile, Congo, The Democratic Republic of the, Cuba, Dominican Republic, Egypt, Ethiopia, Ghana, Kenya, Mexico, Nicaragua, Panama, Peru, South Africa, Sudan, Uganda, East Coast business hours, ~16:00–24:00 GMTContractEntry
Salary800 - 1,300 USD per year
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Job Details
- Required Skills
- Microsoft ExcelCRMCustomer Success
Requirements
- Exceptional written and verbal communication for SMS-based and phone interactions.
- Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress.
- Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful.
- Capable of setting up basic tracking sheets or running simple data reports in Excel.
- Familiarity with medical or wellness services such as telehealth, physical therapy, chiropractic, or concierge medicine is a plus.
- Flexible availability with the ability to respond quickly to inbound leads and messages throughout the day.
- Consistently accurate in updating records, maintaining privacy standards, and following up on next steps.
Responsibilities
- Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity.
- Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals.
- Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or resources.
- Manage phone consultations via Calendly for clients who prefer deeper, real-time discussions.
- Accurately record client interactions and progress notes in CRM and scheduling platforms.
- Support ongoing client engagement by offering additional resources, scheduling appointments, and addressing barriers to success.
- Collaborate with the team to refine onboarding, support, and retention processes based on feedback.
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