Customer Support Specialist
New
W
WingzRideshare, Logistics
Colombia. Brazil. Argentina. Mexico, US Hours (Eastern Time)ContractMiddle
SalaryUSD 1,000 - 1,500/ Month
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Job Details
- Languages
- Fluent professional English
- Experience
- 2 years
- Required Skills
- Customer service
Requirements
- 2 years of customer service or support experience, ideally with a US-facing account.
- Fluent professional English, spoken and written.
- Comfortable working phone-heavy shifts and juggling multiple conversations.
- Ability to work US Eastern Time hours.
- Patient, warm, and steady demeanor under pressure.
- Experience in rideshare, transportation, or freight/logistics operations is a strong plus.
- Access to a quiet workspace, reliable high-speed internet, and dependable power.
- Must be comfortable transitioning between rider support, driver onboarding, and outbound calling.
Responsibilities
- Support riders, drivers, and partners by phone, chat, and email—resolving trip issues, scheduling questions, and account concerns.
- Coordinate live trip changes including delays, reassignments, cancellations, and pickup adjustments.
- Handle escalations with empathy and clear judgment.
- Onboard new drivers, including guiding them through signup and document verification.
- Make outbound calls to inactive drivers to facilitate re-engagement.
- Document interactions accurately in support tools.
- Provide feedback on recurring issues and ideas for service improvement.
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