Customer Support Agent (FR+EN)
New
J
JobgetherCustomer Support
Based in BrazilContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent French and English communication skills, both written and spoken.
- Required Skills
- JiraCustomer serviceCustomer supportZendesk
Requirements
- Fluent French and English communication skills, both written and spoken.
- Previous experience in customer support, customer service, or another client-facing role.
- Availability to work from Sunday to Friday, with flexibility to choose one day off during this period.
- Ability to work evenings and weekends according to operational needs.
- Experience with support platforms such as Zendesk and JIRA.
- Comfortable learning new digital tools and technologies quickly.
- Strong organizational skills and ability to manage multiple requests simultaneously.
- Excellent communication skills with a professional and empathetic approach.
- Ability to work independently while collaborating effectively with an international team.
Responsibilities
- Act as the first point of contact for customer inquiries through phone and email channels.
- Provide friendly, professional, and solution-oriented support to users and partners.
- Troubleshoot issues and guide customers through technical or operational questions.
- Handle confidential information with discretion and professionalism.
- Resolve requests efficiently, aiming for first-contact resolution whenever possible.
- Follow up on open cases to ensure issues are fully addressed within expected timelines.
- Maintain updated knowledge of products, tools, and internal processes.
- Communicate clearly and empathetically, including in challenging customer situations.
- Collaborate with team members and use internal knowledge resources to improve support quality.
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