Customer Care Specialist
New
S
ScaleJetE-commerce
Mexico, 9 AM 5 PM EST/PSTFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent English speaker with a clear US accent.
- Required Skills
- Customer serviceCRM
Requirements
- Fluent English speaker with a clear US accent.
- Previous experience in call center, receptionist, or Amazon phone support roles is necessary.
- Patient, empathetic, and able to de-escalate tense situations.
- Strong verbal and written communication skills.
- Comfortable using CRM tools and call management systems.
- Proactive, organized, and able to multitask in a fast-paced environment.
- Tech-savvy and quick to learn new systems.
- Availability during US business hours (9 AM 5 PM EST/PST).
- A kind, calm attitude and a genuine desire to help others.
Responsibilities
- Provide phone-based support to the company customers in a courteous, clear, and effective manner.
- Handle inquiries related to orders, shipping, product issues, warranties, and returns.
- Remain calm, empathetic, and solution-oriented especially when assisting frustrated customers.
- Accurately log all customer interactions in our CRM system.
- Collaborate with other departments to resolve escalated issues efficiently.
- Continuously look for ways to improve the customer experience.
- Represent the company brand with integrity and care in every interaction.
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