Customer Analytics Manager
New
A
Abnormal AISaaS
Remote - USAFull-TimeManager
Salary$107,100 — $154,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLBusiness IntelligenceSnowflakeTableauData modelingBigQueryDatabricksLooker
Requirements
- 5+ years of experience in analytics, data science, or business intelligence, ideally supporting a Customer Success or Revenue org at a SaaS company.
- Advanced SQL skills.
- Hands-on experience building data models in a modern data warehouse (e.g., Snowflake, Databricks, BigQuery).
- Proficiency with BI/visualization tools such as Sigma, Tableau, or Looker.
- Proven experience building and maintaining customer health score models that drive proactive action across CS teams.
- Experience building product usage/adoption or product configuration metrics from raw product telemetry or usage data.
- Track record of identifying and sizing upsell, cross-sell, or expansion opportunities within an existing customer base.
Responsibilities
- Build and maintain the customer health scoring model, ensuring it reflects risk, engagement, and satisfaction signals across the customer lifecycle.
- Develop and own data models for product usage and adoption, giving CS, Support, and leadership clear visibility into how customers engage with the platform.
- Conduct ad-hoc, deep-dive data analysis for CS leadership, Sales, and Product, translating findings into clear, actionable recommendations.
- Build and maintain product configuration metrics that surface how customers have deployed the platform relative to best practice.
- Identify and model upsell, cross-sell, and expansion addressable market opportunities within the existing customer base.
- Partner cross-functionally with CS Operations, Sales, Product, and Data teams to keep analytics infrastructure and definitions consistent and trusted.
- Present insights and recommendations to CS leadership in a clear, decision-ready format.
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