- Support day-to-day communication and follow-ups with affiliate partners.
- Respond to affiliate queries and provide support using defined processes and guidelines.
- Help onboard affiliates and explain basic platform usage and workflows.
- Assist with outreach campaigns, including email follow-ups and engagement efforts.
- Support affiliate activation by following playbooks and engagement strategies.
- Track affiliate activity, maintain CRM records, and log interactions accurately.
- Update dashboards, share basic performance insights, and flag performance gaps to the manager.
- Follow up on leads, trials, and affiliate interactions within established SLAs.
- Work with Customer Success, Marketing, and Support to resolve affiliate queries.