Customer Success Manager
New
A
AssetWatchPredictive maintenance
We have a distributed team that works remotely across locations in the United States and Ontario, Canada., Collaboration within core working hours is required.Full-TimeMiddle
Salary$95,000 — $112,000 USD
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Job Details
- Experience
- 4+ years in account management or customer success
- Required Skills
- SalesforceAccount ManagementCRMCustomer Success
Requirements
- 4+ years in account management or customer success
- 2+ years' experience selling additional products and services to existing accounts
- Experience with CRM platforms (Salesforce strongly preferred)
- Strong active listening and communication skills
- Experience strategically consulting customers and creating success plans
- History of exceeding retention and expansion quotas
- Ability to multi-task, prioritize, and manage time effectively
- Exceptional organizational and territory management skills
- Demonstrated ability to work autonomously with minimal supervision
- Ability to travel 15-20% domestically for client meetings and industry events
Responsibilities
- Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
- Acquire a deep knowledge of company products and value proposition
- Monitor account health and relevant KPIs to ensure continued adoption and alignment with customer objectives
- Identify churn risk and work proactively to eliminate that risk
- Develop and present strategic success plans that clearly deliver on customer expectations
- Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria
- Act as the go-to point-of-contact for customers and facilitate onboarding, training, and initial user setup
- Meet retention and sales targets on a quarterly basis
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