Department Manager, Operations
New
J
JobgetherProject Management
Based in United StatesFull-TimeManager
Salary88,000 - 109,000 USD per year
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Job Details
- Experience
- Bachelor’s degree with at least 3 years of relevant experience, or 5–7 years of related professional experience.
- Required Skills
- Project ManagementOperations ManagementAnalytical SkillsCoachingProcess improvement
Requirements
- Bachelor’s degree with at least 3 years of relevant experience, or 5–7 years of related professional experience.
- Minimum of 3 years of supervisory or managerial experience leading teams and supporting employee development.
- Proven experience managing operational teams, customer service functions, or call centers.
- Strong understanding of business processes, service delivery operations, and customer experience practices.
- Ability to manage multiple priorities, projects, and responsibilities in a fast-paced environment.
- Demonstrated leadership, coaching, and interpersonal skills.
- Strong analytical and problem-solving skills with the ability to investigate issues and recommend solutions.
- Excellent verbal and written communication skills for interaction across all levels of an organization.
- Strong organizational skills and attention to detail with the ability to manage projects from planning through completion.
- Ability to adapt to changing priorities while maintaining focus on operational goals.
Responsibilities
- Manage daily department operations to ensure service levels, productivity goals, and customer experience standards are met.
- Monitor operational performance, identify improvement opportunities, and implement solutions to enhance efficiency and quality.
- Lead, coach, and mentor supervisors through feedback, conflict resolution, and professional development.
- Partner with leadership on strategic planning, process improvement, and communication initiatives.
- Oversee employee performance management, including goal setting, evaluations, and compensation recommendations.
- Collaborate with internal teams like technology and human resources to coordinate operational initiatives.
- Support workforce planning, recruiting, and onboarding activities to maintain operational readiness.
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