Sales Operations Manager
New
C
CollibraEnterprise SaaS
Remote, East Coast USA, Eastern TimeFull-TimeManager
Salary$116,000.00 - $145,000.00 per year
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Job Details
- Experience
- 5+ years of operations experience
- Required Skills
- Project ManagementData AnalysisSalesforceSaaS
Requirements
- 5+ years of operations experience within a SaaS, professional services, or consulting organization.
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting.
- Experience building and scaling operational workflows for professional services teams.
- Bachelor's degree or equivalent related working experience.
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve business challenges.
- Confident communicator with executive presence, capable of influencing leadership.
- Self-directed with the ability to manage complex projects independently.
- Familiarity with Professional Services Automation (PSA) software (Certinia / FinancialForce preferred).
Responsibilities
- Serve as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration.
- Design and deploy repeatable Salesforce processes tailored for an enterprise SaaS professional services environment to improve forecast accuracy and utilization tracking.
- Lead cross-functional projects independently from inception through completion to deliver on operational priorities.
- Collaborate with BI Analysts to maintain a clean Salesforce data foundation for executive reporting.
- Identify and resolve process bottlenecks across the implementation and consulting lifecycle to accelerate project delivery.
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