Senior Caseworker, Patient Support & Services
New
J
JobgetherHealthcare
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Problem Solving
Requirements
- High school diploma, GED, or equivalent professional experience required.
- Associate degree in healthcare administration, health sciences, social services, or a related field is preferred.
- 3+ years of experience in case management, patient support services, healthcare coordination, customer operations, social services, or a related field.
- Experience managing patient cases, coordinating services, and supporting individuals through complex processes.
- Strong communication and interpersonal skills with the ability to interact with patients, caregivers, healthcare professionals, and internal teams.
- Excellent organizational skills with the ability to manage multiple priorities and maintain accurate documentation.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently while collaborating effectively in a remote environment.
- Certification in case management, patient services, healthcare support, or customer service operations is an asset.
Responsibilities
- Manage complex patient cases by coordinating services, resources, and support activities across multiple stakeholders.
- Coordinate appointments, referrals, authorizations, documentation, and related service requirements to support timely case progression.
- Respond to escalated patient and caregiver inquiries regarding coverage, benefits, documentation, and available support pathways.
- Maintain accurate case records, updates, and documentation to ensure compliance, visibility, and effective case tracking.
- Connect patients with community resources, financial assistance programs, and support services to address barriers to care and improve adherence.
- Collaborate with healthcare providers, payers, pharmacies, and internal teams to align services and resolve gaps in patient support.
- Identify opportunities to improve workflows, update processes, and contribute to the adoption of best practices.
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