Customer Support Associate
L
LillioEducation Technology
We are only considering Canadian applicants for the position at this time.Full-TimeEntry
Salary50,000 - 55,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years of work experience in a customer-facing role
- Required Skills
- Problem SolvingTroubleshootingActive listeningTechnical supportCustomer support
Requirements
- Post-secondary education or equivalent work experience
- Minimum of 2 years of work experience in a customer-facing role
- Tech-savvy with the ability to navigate apps and software
- Exceptional verbal and written communication skills
- Ability to build relationships and connect with people quickly
- Compassionate and patient demeanor with confidence and assertion
- Active listening and problem-solving skills
- Ability to manage a large volume of tasks independently
- Ability to de-escalate and manage difficult situations
- Ability to maintain high customer satisfaction through efficient task switching
- Willingness to travel in-person as required
Responsibilities
- Support customers with troubleshooting technical support issues via chat, email and phone
- Identify trends in customer issues and requests, as well as reporting bugs to the Engineering team
- Work with the Product team to ensure we are making decisions in the best interest of our users
- Find ways to improve processes and reduce customer pain points
- Recommend and implement improvements to process to improve efficiency and customer outcomes
- Support other Lillio teams in managing customer accounts
- Ensure the customer has an amazing Lillio experience
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