Service Delivery Coordinator
H
Habitat LearnEducation Technology
Greater Toronto Area preferred; open to candidates elsewhere in OntarioContractMiddle
Salary23 - 26 CAD per hour
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Job Details
- Required Skills
- Problem SolvingWritten communication
Requirements
- Experience in scheduling, dispatching, workforce management, or administrative coordination.
- Post-secondary education in Human Resources, Business Administration, or a related field.
- Proven tech-fluency and ability to quickly learn proprietary software and booking platforms.
- Excellent written communication skills.
- Ability to remain calm and logical under pressure during unexpected schedule shifts.
- Highly detail-oriented regarding real-time adjustments and policy updates.
- Experience managing or coordinating a remote, freelance, or contract-based workforce (preferred).
Responsibilities
- Coordinate and assign note-taking and captioning shifts for live lectures, corporate webinars, and events.
- Log upcoming captioning sessions into the proprietary booking system and assign them to appropriate staff.
- Communicate with recruitment to ensure 100% coverage through backup service providers.
- Resolve last-minute call-outs, technical difficulties, and schedule shifts with urgency.
- Match specialized subject matter experts with appropriate classes or seminars.
- Serve as the primary point of contact for contractors regarding availability and scheduling policies.
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