Professional Services Consultant (Self Service), EMEA
A
Abnormal AICybersecurity SaaS
Remote - UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Cloud ComputingGCPAzureTechnical supportSaaS
Requirements
- 2+ years of experience in technical support or Professional Services consulting for enterprise-grade, cybersecurity-related SaaS platforms.
- Proven ability to manage a high-turnover volume of concurrent projects and consistently hit fast deadlines.
- Understanding of email security concepts including SPF, DKIM, and DMARC.
- Knowledge of networking basics and security protocols.
- Experience deploying SaaS products across cloud platforms like Azure and Google Cloud.
- Strong technical analysis skills to diagnose and resolve complex deployment issues.
- Ability to make complex technical instructions clear and actionable for non-technical users in writing.
- Experience using AI tools to templatize repeatable work processes.
- Strong prioritization and asynchronous communication skills.
Responsibilities
- Drive fast time-to-value by managing a large, high-turnover portfolio of self-serve deployments.
- Execute deployment motions primarily through structured, templated communication and self-service enablement.
- Monitor and triage daily deployment health to prioritize accounts needing attention.
- Troubleshoot deployment blockers and escalate non-standard issues to internal teams.
- Guide customers through full product activation including IES, ATO, AISM, and Email Productivity.
- Proactively manage risks, blockers, and coverage gaps to keep deployments moving.
- Maintain transparency and alignment with account teams regarding project status and risks.
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