Senior Professional Services Engineer
New
G
GitLabDevSecOps
EMEAFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- GCPMicrosoft AzureAmazon Web ServicesTerraformAnsibleGitLab
Requirements
- Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.
- Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
- Experience using, deploying, or configuring GitLab.
- Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment.
- Effective communication skills, including the ability to build consensus with peers and provide clear status updates.
- A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment.
- Strong organizational skills and the ability to work in a self-motivated, self-managing way within a fully remote organization.
- Willingness to travel approximately 20% of the time.
Responsibilities
- Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently.
- Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments.
- Develop and implement migration plans for customer version control systems and data.
- Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance.
- Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows.
- Document and communicate customer opportunities, risks, and status updates to project and account teams.
- Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
- Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes.
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