Product Implementation Manager
New
J
JobgetherInsurtech Fintech SaaS
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementStakeholder managementSaaSNotion
Requirements
- 5+ years of experience in implementation management, project management, program delivery, or a similar role.
- Experience working within SaaS, fintech, insurtech, or other technology-driven platform environments preferred.
- Strong written and verbal communication skills, with confidence managing partner conversations and executive-level updates.
- Proven ability to manage multiple concurrent projects while maintaining organization, attention to detail, and delivery focus.
- Experience gathering business requirements, coordinating technical initiatives, and supporting product launches.
- Ability to influence and collaborate effectively with Engineering, Product, Design, Sales, and Customer Success teams.
- Strong problem-solving skills with the ability to identify risks, resolve challenges, and keep projects moving forward.
- Familiarity with tools such as Notion, Linear, Attio, or similar collaboration and project management platforms is a plus.
- Comfortable working independently in a remote-first environment with strong ownership and accountability.
Responsibilities
- Own implementation timelines from requirements gathering through launch, coordinating closely with Product, Engineering, Design, and delivery teams to ensure milestones are achieved.
- Gather, analyze, and document partner requirements, transforming business needs into clear deliverables and actionable plans for internal teams.
- Act as the primary day-to-day contact for partners throughout implementation projects, building trust and maintaining strong communication.
- Monitor project progress, identify risks, escalate blockers, and drive resolution to keep implementations aligned with expectations.
- Prepare clear and professional project documentation, including meeting agendas, status updates, summaries, and business reviews for internal and external stakeholders.
- Maintain accurate project records, updates, and communication history within CRM and project management systems.
- Partner closely with Customer Success teams to ensure smooth transitions, strong feedback loops, and long-term customer satisfaction.
- Collaborate across teams without direct authority, influencing stakeholders to deliver successful outcomes in a fast-paced environment.
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