Manager, Customer Experience & Enablement
New
B
BCD TravelTravel Industry
United StatesFull-TimeManager
Salary60,000 - 85,000 USD per year
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Job Details
- Required Skills
- Account Management
Requirements
- Prior travel industry experience in account management, sales, or retentions.
- Solid understanding of travel operations.
- Thorough knowledge of business travel management and industry technology.
- Knowledge of BCD Travel products and services.
- Effective oral, written, and presentation communication skills.
- Ability to travel.
- College or University degree preferred.
Responsibilities
- Manage sales and retentions for targeted accounts including participation in RFP/bid processes.
- Develop client presentations, workshops, pricing, and staffing configurations.
- Deliver bid and retention intelligence to operations during implementations.
- Liaise with operational teams regarding capacity and planning.
- Maintain partnerships with PM stakeholders and operational leads during bids and retentions.
- Coordinate the transfer of business intelligence from the sales cycle to implementation and servicing teams.
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